Consumer surveys are instrumental to gain an insight on your client’s mindset. Their reviews can give you ample opportunities to improve your retail products and services by getting you closer to their needs. Our Retail Marketing Solution works on the data collected from surveys and use it for its optimized analysis.
Targets towards optimum fruitfulness :
Enlarge your retail equity with reviews :
Today’s next gen consumers expect a prompt response from the company of their choice. As a retailer, you need to pay full attention to your craftsmanship at listening to what your customers have to say as that will hugely substantiate your brand’s impression. It’s only with your instant reciprocal system, addressing your customers’ queries, that you can give your business a flight as a true brand leader.
With our Retail Marketing Solution, you can prioritize, surveil and initiate action on the feedback’s collected from your customers.
The best thing about our survey interface is it can engineer operations across devices like smart phones, tabs, laptops and landlines, in both the online and the offline business hours giving you a touch point access to the posts anytime anywhere.
Classifications of stakeholders who are able to advocate their equity with the help of an optimized client voice program are below:
- Sales persons
- Location directors
- Social networking mangers
- Department mangers
- HR& training
- BPO& eCommerce operations
This is how customer voice surveys take place :
IVR: In this case your customers can buzz at the toll-free number of the call center.
Call center follow-up: Email surveys are triggered as a follow-up resolution
POS: Invitations on-receipt is used for survey
Website interceptor Pop-up survey: Post browsing your site customers receive in-session invitation to give their valuable feedback’s.
Build better business insight with customer reviews as you come to know the following :
- What customers do feel about your retail brand?
- Are your customers interested for a comeback in the future? If not, what’s the reason?
- Is our delivery of services is satisfactory for our customers?
- What are our negative checkpoints in service delivery?
VOC surveys gain their strength from their Net Promoter Scores :
The customers’ voice surveys, also popularly known as the scored evaluations, allow your customers to leave their valuable feedbacks upon receiving a service at your retail where they can add powerful reviews on both their experience and the staff courtesy.These surveys offer both theopen ended and the close ended questionnaires.
Our Marketing Solutions Retail Industry emphasizes on custom tailoring your survey length to a maximum of five minutes,giving you a smooth trimming options for the dropouts. You can ask at least fifteen to twenty questions in that length.
Focal points of the net promoter score analysis :
- Chances of your customers to recommend your company’s products or services to others.
- Willingness of your customers to visit at your retail, in the future.
Analyse, curate and follow consumer experiences at various call centers :
Pay attention to installing a call centre at varyingtouch points. No matter, they are customer centric, informative or transaction oriented, these call centrescan act as the towering stalwarts for your one point customer interaction.
Repumonk’s Retail Marketing Solution provides the run-time call center services that can add voice to your exemplary services and aid in your efforts to bridge the gap between you and the customers.
Finally, this one-of-a-kind call center voice based consumer survey will help you, more than anything, to get transparency and achieve clarity about your buyers’ genuine experiences about your products and services. Your access to valuable info like, wait times, offline follow up, call resolution, professionalism, and friendliness of the attender, will be available at various touch points, which will also get you covered on your Omni channel endeavors.